Terms of use
PLATINUM WAVE AUTOMOTIVE LIMITED
WEBSITE TERMS & CONDITIONS OF SALE
Company Name: Platinum Wave Automotive Limited
Company Number: 11121571
VAT Number: 285550873
FCA Registration Number: 806815
Registered in England and Wales
These Terms & Conditions apply to the use of our website and to all vehicle reservations and purchases made with Platinum Wave Automotive Limited (“we”, “us”, “our”).
By using our website or reserving/purchasing a vehicle from us, you agree to be bound by these Terms.
- ABOUT US
1.1 We sell campervans and Kombi vans throughout the United Kingdom.
1.2 We are authorised and regulated by the Financial Conduct Authority (FCA No. 806815) as a credit
broker, not a lender.
- VEHICLE CATEGORIES
2.1 We sell:
a) Brand new vehicles where you will be the first registered keeper
b) New vehicles that have been pre-registered to us
c) Used vehicles
2.2 The status of each vehicle will be clearly stated in the individual vehicle advertisement.
- VEHICLE PRICING & VAT
3.1 Campervans
3.1.1 Prices displayed for campervans are VAT inclusive.
3.1.2 Each vehicle advert will clearly state whether the vehicle is:
a) VAT Qualifying (VAT reclaimable where applicable), or
b) Sold under the Margin Scheme (VAT not reclaimable).
3.2 Kombi Vans
3.2.1 Prices displayed for Kombi vans are shown as Net + VAT unless otherwise stated.
3.2.2 Each vehicle advert will confirm whether the vehicle is:
a) VAT Qualifying, or
b) Margin Scheme.
3.3 Pricing Accuracy
3.3.1 We make every effort to ensure that pricing, descriptions and specifications are accurate.
3.3.2 We reserve the right to correct errors prior to a binding contract being formed.
- £99 VEHICLE RESERVATION
4.1 Reservation Process
4.1.1 A vehicle may be reserved for 24 hours upon payment of £99.
4.1.2 Online reservations must be made by debit or credit card.
4.1.3 Telephone reservations may be made by:
a) Debit or credit card, or
b) Bank transfer.
4.2 Nature of Reservation
4.2.1 The vehicle will be held exclusively for 24 hours from confirmation of payment.
4.2.2 The reservation:
a) Is not a contract of sale
b) Does not transfer ownership
c) Does not guarantee finance approval
d) Does not guarantee part exchange acceptance
4.2.3 A binding contract is formed only when:
a) An order form is signed (electronically or in person), and
b) We confirm acceptance of the order.
4.3 Refunds
4.3.1 The £99 reservation fee is fully refundable within the 24-hour reservation period.
4.3.2 After 24 hours, the fee may become non-refundable at our discretion.
4.3.3 We reserve the right to refuse repeated or speculative reservations.
- PAYMENT
5.1 Accepted payment methods include:
a) Bank transfer
b) Debit card
c) Finance (subject to approval)
d) Part exchange
5.2 Full cleared funds must be received before a vehicle is released.
- ROAD TAX (VEHICLE EXCISE DUTY)
6.1 A vehicle must be taxed in the registered keeper’s name before it leaves our premises.
6.2 Customers are responsible for arranging and paying for road tax unless explicitly stated otherwise.
6.3 We can assist with the taxation process if required.
6.4 For brand new vehicles where you are the first registered keeper, first registration and initial road tax may be included within the price where expressly stated.
6.5 For all other vehicles, road tax is an additional cost payable by the customer.
6.6 No vehicle will be released without valid road tax in place.
- INSURANCE
7.1 You must arrange valid motor insurance prior to collection or delivery.
7.2 We may introduce you to specialist insurers upon request.
7.3 We do not provide insurance advice.
- FINANCE
8.1 Our Role
8.1.1 We are authorised and regulated by the Financial Conduct Authority as a credit broker.
8.1.2 We are not a lender.
8.2 Finance Applications
8.2.1 You may apply for finance through one of our selected third-party lenders.
8.2.2 Finance is:
a) Subject to status
b) Subject to a credit check
c) Subject to underwriting by the lender
8.2.3 Any delay in signing your finance agreement may delay vehicle collection or delivery.
8.2.4 If finance is declined, we reserve the right to withdraw the offer for sale.
8.3 Finance Products
8.3.1 Hire Purchase (HP) is available on campervans and Kombi vans.
8.3.2 Personal Contract Purchase (PCP) is available on Kombi vans only.
8.4 Lender Panel
8.4.1 We work with a selected panel of lenders.
8.4.2 There may be alternative products available elsewhere in the market.
8.5 Commission
8.5.1 We do not charge customers a fee for acting as a credit broker.
8.5.2 We may receive a commission from lenders.
8.5.3 The commission amount may vary depending on lender and product.
8.5.4 Details are available upon request.
8.6 APR
8.6.1 Finance rates are set by lenders.
8.6.2 Any APR shown is representative.
8.6.3 The actual APR offered may differ based on individual circumstances.
8.7 Regulatory Disclosure
8.7.1 Further details of our regulatory status and services are set out in our Initial Disclosure Document (IDD), available on our website.
- PART EXCHANGE
9.1 Valuation
9.1.1 All part exchange valuations are:
a) Subject to accurate description
b) Subject to physical inspection
c) Subject to confirmation of outstanding finance
9.1.2 We reserve the right to amend a valuation if the condition differs from that described.
9.2 Equity
9.2.1 Equity is calculated as:
Agreed valuation
MINUS
Outstanding finance settlement
9.2.2 If the result is positive equity, it may be used toward the purchase of your new vehicle.
9.2.3 If the result is negative equity, you may be required to make an additional payment to cover the shortfall.
9.3 Settlement of Outstanding Finance
9.3.1 Where a part exchange vehicle is subject to outstanding finance, we will settle the agreed settlement amount directly with your lender once you have fully paid for your purchase vehicle.
9.3.2 You must provide a valid and up-to-date settlement letter showing:
a) Lender name
b) Settlement figure
c) Settlement expiry date
d) Bank name
e) Sort code
f) Account number
g) Reference details required by the lender
9.3.3 We are not responsible for penalties, additional interest, or shortfalls arising from inaccurate or expired settlement figures.
- CONSUMER RIGHTS
10.1 Nothing in these Terms affects your statutory rights.
10.2 Under the Consumer Rights Act 2015:
a) Vehicles must be of satisfactory quality
b) Fit for purpose
c) As described
10.3 You have a short-term right to reject within 30 days if the vehicle is faulty.
10.4 After 30 days, we are entitled to one opportunity to repair or replace before a refund may be due.
10.5 These rights apply to retail consumer sales only.
- DISTANCE SELLING & CANCELLATION
11.1 Application
11.1.1 This section applies where a vehicle is purchased entirely at distance without visiting our premises.
11.2 Cancellation Period
11.2.1 You may cancel within 14 days of delivery.
11.2.2 Cancellation must be notified to us in writing.
11.3 Fault-Based Cancellation
11.3.1 If cancelling due to a fault, you must clearly state the nature of the fault in writing.
11.3.2 We will be given reasonable opportunity to inspect and rectify the issue.
11.3.3 If the issue cannot be resolved in accordance with your statutory rights, we will honour your right to cancel.
11.4 Condition on Return
11.4.1 The vehicle must be returned in substantially the same condition as supplied.
11.4.2 We may make reasonable deductions for excessive use beyond reasonable inspection.
11.4.3 Return costs may be your responsibility unless cancellation arises from confirmed fault.
- OWNERSHIP & RISK
12.1 Ownership transfers once:
a) Full cleared funds have been received, and
b) The vehicle has been collected or delivered.
12.2 Risk transfers at the point of collection or delivery.
- WEBSITE DISCLAIMER
13.1 Website content is provided for general information only.
13.2 Specifications, features and mileage may vary.
13.3 Images may be representative only.
13.4 We do not guarantee uninterrupted website availability.
13.5 We are not liable for indirect or consequential loss arising from website use.
- PRIVACY POLICY
14.1 We process personal data in accordance with UK data protection legislation.
14.2 We may collect:
a) Name
b) Address
c) Contact details
d) Financial information
e) Identification documents
f) Vehicle information
14.3 We use personal data to:
a) Process reservations and purchases
b) Arrange finance
c) Conduct credit checks
d) Comply with legal obligations
14.4 We do not sell personal data.
14.5 Data may be shared with finance providers, regulatory bodies, payment processors and service providers where necessary.
14.6 You have rights to access, correct or request deletion of your personal data.
- COOKIE POLICY
15.1 Our website uses cookies to:
a) Enable essential functionality
b) Improve user experience
c) Analyse website traffic
15.2 Cookies may include essential, analytics and performance cookies.
15.3 By using our website, you consent to the use of cookies.
15.4 Cookies can be managed through your browser settings.
- LIMITATION OF LIABILITY
16.1 Nothing in these Terms limits liability for:
a) Death or personal injury caused by negligence
b) Fraud or fraudulent misrepresentation
c) Any liability which cannot legally be excluded
16.2 Otherwise, liability is limited to the purchase price of the vehicle.
- GOVERNING LAW
17.1 These Terms are governed by the laws of England and Wales.
17.2 Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.